Shipping Policy
📦 Shipping Policy – Koko’s Pet Gems
Thank you for shopping with Koko’s Pet Gems! We are committed to delivering your pet products quickly and safely.
🕒 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.
🚚 Shipping Time
Estimated delivery times:
- Local Orders (within Pakistan): 3–7 business days
- International Orders: 7–15 business days
Please note that delivery times may vary depending on your location and customs processing.
💰 Shipping Charges
- Shipping charges are calculated at checkout based on your location and order weight.
- We may offer free shipping on selected promotions or order values.
🌍 International Shipping
We ship worldwide! However:
- Customers are responsible for any custom duties, taxes, or import fees.
- Delays may occur due to customs clearance.
📦 Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment.
❗ Delays & Issues
While we strive for timely delivery, delays can happen due to:
- Courier issues
- Weather conditions
- Customs clearance
If your order is delayed or lost, please contact us and we will assist you.
📍 Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
📩 Contact Us
If you have any questions regarding shipping, feel free to contact us:
- Email: support@kokospetgems.com
- Response time: 24–48 hours